• Toll Free: 1 (877) 371-4094 or
  • Email info@glutenlessgourmet.ca
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Shipping & Returns

Shipping & Returns

Main Shipping Terms

  • Standard shipping – 3 to 10 business days
  • All orders require 1-3 business days of processing time unless otherwise noted on the product page.
  • Minimum order for delivery is 5 items.
  • Due to frozen products shipping it is mandatory to fill out *Direct Contact Information and *Time range for Delivery. Couriers will contact you 12 to 24 hours prior delivery to confirm date and time.
  • Since the products are frozen, delivery MUST be made from hand to hand and cannot be left under the door. Shipping will not be processed until a phone confirmation of the date and time has been arranged with the customer.
  • FREE standard shipping on orders of $45 CAD or more in Greater Toronto Area (GTA) excluding remote & difficult to serve locations (more information below)
  • Orders below $45 are subject to a $5.95 shipping fee.
  • $7.95 express shipping is available in the GTA, excluding remote and difficult to serve locations.

Processing Time

  • All orders require 1-3 business days of processing time to be picked, packed and prepared for shipping, unless otherwise noted on the product page of the item(s) you've ordered.
  • Shipping time quoted in checkout does not include processing time.

 

Shipping

Glutenless Gourmet Inc. provides two shipping options - Standard Shipping & Express Shipping. Please note that whether you choose Standard Shipping or Express Shipping, your order will be subject to 1-3 business days of processing time in our warehouse before it ships, unless otherwise noted on the product page.

 

Standard Shipping

Our Standard Shipping is free in GTA (excluding remote & difficult to serve locations) when your order value is over $45. Standard Shipping will deliver your package using standard shipping methods. Orders below $45 are subject to a $5.95 shipping fee. A carrier will be assigned to your order at time of shipping. Due to frozen products shipping it is mandatory to fill up *Direct Contact Information and *Time range for Delivery. Deliverers will contact you 12 to 24 hours prior delivery to confirm date and time. Since the products are frozen, the delivery MUST be

made from hand to hand and cannot be left under the door. Shipping will not be proceeded until phone confirmation of the date and time with the customer.

Express Shipping

Express Shipping is a premium service available to orders shipping in GTA (excluding remote & difficult to serve locations) that is provided by our shipping partners. After leaving our warehouse, our shipping partners will prioritize your package and work to deliver it as quickly as possible.

 

Returns

At Glutenless Gourmet we want you to be satisfied with your purchase. Due to the frozen nature of our products, we cannot accept return shipping, however, we accept products to be return in person at our manufacturer location for unopened products up to 14 days after the date of shipment.

Opened or used products are not within our return guidelines.

Items which have been removed from their original packaging, assembled or modified cannot be returned.

 

If you have a problem with your order, please respond to any of your order update emails or contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Our customer care team will be happy to help!

glutenlessgourmet.ca

 

Glutenless Gourmet is a family owned and operated, proudly Canadian, gluten free food manufacturer, catering to this specific dietary and nutritional population segment in Ontario, Canada.

GET IN TOUCH

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone: +1 (877) 371-4094

Fax: +1(289) 809-1809

Address: Gluteneless Gourmet
11-75 West Beaver Creek
Richmond Hill
Ontario L4B 1K6